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Seamlessly manage your communications platform from a centralized 

Deploy and manage users from our robust admin portal.

Turnkey Admin Tools 

Customizable and easy to run call centre software allows you to set up, assign and deploy new users, departments and messaging in minutes. All of your business calling data will show up in your Admin web portal where you have full control of your entire VoIP system. Easy to run and highly customizable call centre software add on software that runs in your browser

Man on VoIP computer phone

Supervisor Features

Call center supervisors can manage the activities of their agents, monitor call flow, and analyze reports the intuitive browser-based UI. Control real-time management and run dashboard reports, and configure call monitoring.  

 

Real-time statistics such as calls waiting, average wait time, average handling time, abandon rate, calls answered, and call volume are among some of the many advanced visual reports available.

  • Real Time Management

  • Dashboard and Reports

  • Automated Callback IVR

  • Whisper, Barge, Listen In

  • Contact History Database

  • CRM Integration

  • Configurable Call Monitoring

Employee Features

Empower your call center team with the ability to customize management tools to fit any environment. Utilize queue based routing with configurable time frames, call parking, and establish and change answering rules easily and quickly.

  • Queue Based Routing

  • Configurable Time Frames

  • Hunt Groups

  • Call Parking

  • Answering Rules

  • Automatic Call Distribution (ACD)

  • IVR/ Auto Attendant

Girl in Cafe on VoIP phone
Image by Luke Chesser

Can we help build customized quote for your organization to meet your organizations needs.

Customer Support Representative

Call us today to learn about the advanced call center solutions available within our unified communications solution.

Toll-Free: 877-789-6930

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